UK Delivery Information
||How long will it take?
Items delivered in 3-5 Working Days. Mon to Sat, 8.30-21.00 excl. public holidays.***
Free when you spend £50+
Orders placed by 3.00pm (Mon to Fri, excluding Sun and Public Holidays), delivered next day. Deliveries are Mon to Sat, 8.30 - 21.00 excluding public holidays. ** ***
Free when you spend £100+
Yodel Pre Noon Express
Orders placed by 3.00pm (Mon to Thursday, excluding Sun and Public Holidays), delivered pre noon next day. Deliveries are Mon to Fri, 8.30 - 21.00 excluding public holidays. ** ***
** Scottish Highlands and Islands will take 2-3 working days on this service
*** A small number of areas - Northern Ireland, Isle of Man, Isles of Scilly - may take up to 7 working days
If you would like to have your order sent to separate addresses, you can do so once you are in the Delivery section. Select the "Advanced Delivery" page, where you can apply separate addresses to each item you purchase. Each delivery address will be charged a separate delivery fee.
JaneNorman.co.uk currently delivers to the United Kingdom & selected international destinations. Please see the international delivery information below for further details. We can also deliver to a BFPO address.
If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. You will also be refunded for any items that are not sent to you.
Our Standard deliveries are made by Yodel. You can track your delivery via Yodel Tracking. This is a 3-5 day service, which includes Saturday.
Our Express deliveries are made by Yodel. You can track your delivery via Yodel Tracking. This is a 48hr service, which includes Saturday.
Your order will be shipped to you as soon as possible, subject to payment card authorisation and stock availability.
If the dispatch confirmation email is sent to you before 4.00pm, Monday to Friday, your order will be collected by Yodel that day. Orders with dispatch confirmation emails sent after these times will be collected by Yodel the next working day.
We cannot guarantee delivery within our usual timescales to a small number of areas. Please allow up to seven working days for deliveries to the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isles of Scilly.
All deliveries will be made according to the carriers' standard procedures. Our standard or express delivery options do not require a signature. Parcels that will not fit through your letter box may be taken back to the postal depot for collection.
International Delivery Information
We are now able to offer delivery to select international destinations.
Countries available are: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland, USA.
Further countries will be added soon. Please Contact Us if your country is not on the list.
Orders placed on our website for shipment to countries other than the UK are subject to different terms and conditions and where relevant these are incorporated into the T&C's describing our services throughout the site and wherever you need to reference them.
Please note, we do not offer a tracked service for International deliveries.
||How long will it take?
||Items delivered in 10 working days*
|Austria / Belgium / Denmark
Finland / France / Germany
Ireland / Italy / Norway
Poland / Spain
Sweden / Switzerland
||Items delivered in 10 working days*
|USA / Canada
||Items delivered in 10-14 working days*
|Australia / New Zealand
||Items delivered in 14-21 working days*
* International shipping services are dependent upon home country postal services. The estimated delivery time quoted should serve as guidance only. We cannot guarantee delivery dates or give any indication of when date of delivery will occur.
If you'd like to have items sent to separate addresses, please complete a separate order for each address. A separate delivery charge will be made for each address.
In some countries you may need to sign for an international delivery. Please check with your local postal services if you are unsure.
Customs Duty, Excise & Other Local Taxes
In some countries, mainly outside the European Union, the receiver of the package may be liable for taxes, fees or other charges that are imposed by local laws or legislation in your country. The recipient of the order is responsible for all customs formalities relating to their import and where required to do so will need to pay any additional charges, including import duty, customs charges, taxes, levies and any other charges. The recipient of the goods, not the person who's ordered them, will receive a separate request for payment of these charges.
If you are ordering goods for delivery to someone else please make sure they are aware of the possibility of these additional payments and that they will be responsible for payment. Since we have no control over these charges we are unable to predict what they may be and consequently we are unable to provide any assistance with these processes.
Jane Norman has no control over these import regulations or additional charges and we suggest you contact the local authorities or postal service in the destination country for further advice.
Prices, Taxes and Payment
The website will charge and take payment in £ Pound Sterling. All prices shown on the site are inclusive of local UK (Value Added Tax) VAT at 20% and if you are in an EU country currently, this will be the price you pay. Orders for Non EU destinations will not be charged VAT and will have this deducted at checkout. Copy invoices are available from within your online account control panel. Simply login to your account for details.
Payment methods available include Switch, Mastercard, VISA, Amazon Payments & PayPal.
You can track your order by clicking on My Yodel. Key in your tracking reference number, which can be found in your dispatch email.
If you would like any help in finding out the status of your order or tracking its delivery progress, please contact our customer service team via email at firstname.lastname@example.org or contact our customer service team direct on telephone number 029 2027 0305 (8.30am - 5.00pm GMT (Monday - Thursday), 8.30am - 4.00pm GMT (Friday)).
Click & Collect Orders
With Jane Norman Click & Collect you can now order your items to be delivered to one of Peacocks' 400 stores nationwide. Our system will find your nearest store based on your postcode. And the best thing about Click & Collect is that it's FREE.
Unfortunately, we are not currently able to offer Click & Collect for ordeds paid by Paypal or Amazon Payments.
How does it work?
- Once you've added your items to your bag and proceeded to checkout, select 'Collect in your local Peacocks store' as your deliver option.
- You'll be asked to locate your nearest store for collection using your postcode. Once your prefered store is selected you can then proceed through the checkout to complete your purchase.
- You'll recieve an initial email to confirm your order and then another email when your item is ready for collection (this can take 5-7 working days). This second email will detail when and where to collect your order.
- When your items and delivered to store and your coming to pick them up, remember to bring your confirmation email and the debit/credit card you used to make the payment. If you can't print your email, you can show us the email on your phone.