Frequently Asked Questions
Where can I find the location and contact details of my nearest Jane Norman Store?
To find your local Jane Norman Store click our Store Finder, or if you are looking for a particular product range contact customer services on telephone number 029 20 270305 (8.30am - 5.00pm GMT (Monday - Thursday), 8.30am - 4.00pm GMT (Friday)).
What do you do with my personal details and are they secure?
We have taken every possible measure to make our website safe and secure for your peace of mind. We use the very latest SSL encryption technology and take the security of your personal data very seriously.
To check that you are in a secure area of our website, you will see a locked padlock in the bottom right of your browser. If the padlock is unlocked, you are not in a secure area and any of your personal details entered here will not be entirely safe.
Jane Norman confirms that any personal information you supply to us will only be used in accordance with the registration that we have with the Information Commissioners Office. It will only be used for:
- Processing your orders
- For statistical or survey purposes to improve this website and its service to you
- To serve website content and advertisements to you
- To administer this website
- If you consent, to notify you of products or special offers that may be of interest to you.
How can I change my personal details?
Before you order online, you will need to set up an account to make it faster for you at the checkout. If you have changed your name or address, you can automatically update your personal details by logging into your account and clicking on 'Account Information'.
Where can I find out more about the sizing of the products you sell online?
Jane Norman has developed a useful guide to assist you with sizing details. To view, click our Size Guide.
If you are having trouble with the size guide or would prefer to talk to someone in person, please contact our customer service team on telephone number 029 20 270305 (8.30am - 5.00pm GMT (Monday - Thursday), 8.30am - 4.00pm GMT (Friday)).
Where can I find out about the washing and care instructions for the products you sell online?
Wash and care instructions can be found inside the garment or associated packaging of any product sold by Jane Norman (where applicable).
Are all of the products from Jane Norman available to buy online?
Unfortunately, all of our product range is not available online. We are continually updating our online catalogue to include as much of our High Street product as possible. If you are looking for a particular range and are unsure which store will have it, please contact our customer service team on telephone number 029 20 270305 (8.30am - 5.00pm GMT (Monday - Thursday), 8.30am - 4.00pm GMT (Friday)).
Returns & Refunds
How do I use my gift card?
Jane Norman gift cards can only be redeemed on the Jane Norman website (www.janenorman.co.uk)
To redeem online enter the 19 digit code (printed on the back of your gift card) at the Shopping Bag stage of checkout. Once added to your order the gift card balance will be deducted from the order total, any outstanding value to pay can be paid using your preferred method of payment.
My order value is different to my gift card value – is this a problem?
If the value of the purchase is less than the value on your gift card you are free to use the remaining balance at any time while the gift card is still active.
If the value of your purchase is more than the remaining balance on your gift card you can use what balance is on your gift card and pay the remainder with a payment method of your choice.
Can I return an item purchased using a gift card?
You can return items to Jane Norman online within 14 days of receiving your order. The amount you paid will be refunded back onto the original gift card if possible, or onto a refund gift card. A refund gift card can be used in the same way as any regular gift card.
Please note that if you only part paid with a gift card the remaining refund will need to be refunded via your original payment method.
Does a gift card expire?
Gift cards are valid for 2 years from the date of purchase.
Can I receive cash back on funds I have placed in my gift card?
Gift cards cannot be exchanged for a cash equivalent.
What happens if my gift card is lost, stolen?
Please treat gift cards like cash. We cannot replace or reimburse the balance if the card is lost, stolen or damaged.
I have another query about a gift card, who should I contact?
Please contact Customer Services who will be happy to assist with your query.
How many gift cards can I use during one transaction?
You can use as many different gift cards during a single transaction as required but the same gift card cannot be used twice within the same transaction.
Can I buy gift cards online?
Currently you can only redeem existing gift cards online however you will be able to purchase them online very soon.
How can I find out about events, sales and special occasions?
By registering your email address with us. You can do this by entering your email address in the box at the foot of this page. We will keep you informed about company events and sales promotions. If you wish to stop receiving emails from us simply use the Manage Your Subscription link, which can be found at the foot of all our emails. If you encounter any problems please contact Customer Services.
How can I apply for a job at Jane Norman?
You can find out about our latest vacancies and how to apply for them in our Careers section.
How can I contact Customer Services at Jane Norman?
If you wish to contact us, in relation to any aspects of our products or services, please do so using the following means:
Telephone:029 20 270305 (8.30am - 5.00pm GMT (Monday - Thursday), 8.30am - 4.00pm GMT (Friday)).
Post: Customer Services, Jane Norman International Limited, Capital Link, Windsor Road, Cardiff. CF24 5NG.